Can Alexa Call 911? Here is How to set up?

We built this guide to provide a straightforward answer to a common Alexa question: can Alexa call 911? Developing the capability to call 911 from a smart speaker would require an additional monthly 911 surcharge that customers or the technology companies would have to spend to support emergency call infrastructure.

Alexa is able of many things, including helping you with your fitness goals and making you more organized, but there is one thing she can’t do. She cannot call 911 for you in the case of an emergency. You can only interact with those in your contacts who have their own Amazon Echo device or via the Alexa app.

Devices such as Amazon’s own Echo Connect can connect your Alexa device directly to a landline, making a call for 911 possible. Alternatively, some Alexa skills enable you to send alerts through many applications. However, it is important to note that these skills do not directly contact 911.

alexa emergency call
alexa emergency call

Setting up an Alexa Emergency Contact 

To set up the Alexa Emergency Contact service, all you require to do is designate one of your cell phone contacts as your emergency contact in the Alexa app. The method is easy and only takes a few minutes, and once you do it, you’ll be all set with any Alexa devices you have connected to the app.

First, open the Alexa application on your phone and click on the Communicate icon. This icon is detected at the bottom of the screen and looks like a speech bubble. Next, click on the Contact icon, which seems like the outline of a person. Tap the Menu icon in the upper-right corner of the screen, and then choose Emergency Contact from the options list. From there, follow the on-screen directions to finish the setup. Secure the contact number you choose is a cell number and not a landline, or the feature won’t work.

Once you’re finished, the person you selected will get a text message letting them know that you have made them your emergency contact. So, it may be a great idea to let your friend or family member know before setting up the feature to be surprised by the text.

If your contact ever replaces their number, you’ll need to do some maintenance. Thankfully, this isn’t difficult. First, you’ll require to change the contact info on your phone. Then, open the Alexa application so it can refresh the fresh phone number in your emergency-contact options automatically.

If you ever require to make someone else your emergency contact, it only takes a few minutes to make that change, too. Open the Alexa app on your phone, hit on the Communicate icon, then the Contact Menu icon, and choose Emergency Contact again. Your emergency contact will be listed out on the screen. Click on Manage and then Remove As Emergency Contact. Once that’s finished, tap Select Contact to add a new emergency contact.

can alexa, call people
can alexa, call people

Why Can’t Alexa Call 911 By Itself?

The Amazon Echo smart speaker can produce a tremendous amount of information and access through straightforward voice commands. Alexa can look up the weather forecast, start your Spotify playlist, adjust the temperature on your smart thermostat, and so much more.

Yet, when it gets to make an emergency phone call, the Wall Street Journal reports that Amazon Echo and other smart assistants don’t have the natural ability to call 911.

This restriction is due to several emergency-access communication regulations, including the necessity for a registered home location, a callback number, and the required monthly 911 surcharge.

can siri call 911
can siri call 911

How to Use Alexa to Call for Help

Once set up, Alexa will call and text your emergency communication when triggered. Terms you can use to start this response are:

  • Alexa, call for help.
  • Alexa, call my emergency contact.
  • Alexa, call my contact for help.
  • Alexa, call my help contact.

One important note: Your Alexa equipment has to be connected to Wi-Fi for this to work.

Now that you know whether Alexa can call 911 and how to set up the Emergency Contact feature, there are many other ways to make your voice assistant super considerate.

Calling 911 with Alexa May Be Reliable Than Using Your Cell Phone

There are long-standing challenges with calling 911 from a cell phone. However, only about 11 percent of the population has full knowledge of why emergency calls made from a cell phone are various.

Because cell phone calls typically have no other functional variations, it’s secure to assume that calling 911 would also be the same. However, the infrastructure of 911 emergency services isn’t certainly built to accommodate cellular technology. The infrastructure alters by location. In places such as Washington D.C., 911 dispatchers can accurately know a cell phone caller’s place is as low as 10 percent.


Q: What occurs if you say Alexa calls 911?
A: You can have Alexa call 911 on your cell if you add 911 as a contact in your contact list. There is a different option, though, which includes using any android tablet and Google or Siri and setting those up with your Echo so you can say Alexa, dial 911, and a call will be done directly to 911.
Q: Can Alexa call 911 if needed?
A: Alexa cannot directly call 911 on its own, but it can also use outside hardware and third-party skills to help you during a crisis. Equipment such as Amazon’s own Echo Connect can connect your Alexa device straight to a landline, making a call for 911 possible.
Q: Can Alexa call emergency services?
A: Alexa tries to call and text your emergency contact when you or someone in your house says, “Alexa, call for help.” After you register for Alexa Communication and add your connections, you can choose any contact with a supported U.S. number as an emergency contact in the Alexa application.
Q: Is Alexa always listening?
A: You won’t always understand what happens with those recordings. After all, an Alexa speaker, similar the Echo or Dot, is an always-on listening device. Although it’s designed to hear only when called upon, sometimes it doesn’t play by its own rules.

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